01 · Your Custom Order Journey
From your first idea to unboxing day — here’s exactly what will happen when you place a custom SoulNest order.
Step 1 · Place Order
Choose size, style & complete payment securely on our site.
Step 2 · Send Pet Details
Upload photos + share your pet’s name, size, personality & story.
Step 3 · Confirm Together
We review everything with you and lock in the final look & size.
Step 4 · Handcrafting
Our artists begin 1:1 crafting from the next day after payment.
Step 5 · Progress Updates
We stay in touch during the process for key confirmations if needed.
02 · What You Need to Provide
To create a perfect 1:1 SoulNest replica, here is what we will need from you.
📸 Clear Photos
- Front full-body photo
- Side photos (left & right)
- Back photo (if possible)
- Short video helps us capture personality
📏 Pet Details
- Pet’s name and nickname
- Height & weight
- Fur color & unique markings
- Personality description
❤️ Extra Notes (Optional)
- Favorite pose or habit
- Any special request
- Custom collar / accessory
- Story of your pet (we love reading these 🥺)
03 · Production & Delivery Timeline
Here’s exactly how long each stage takes — from the moment you place your order to the day your SoulNest replica arrives at your home.
🔔 Step 1 — Start the Next Day
Once your payment is completed, we begin crafting **the very next day**.
🎨 Step 2 — Handcrafting Your Replica
The total production time depends on your pet’s size:
- 🐾 Pets under 40cm: 2–3 weeks
- 🐾 Pets over 40cm: 3–5 weeks
🚚 Step 3 — Shipping to Your Door
International delivery typically takes 7–10 business days.
🎁 Final Step — Unboxing Day
You’ll receive your 1:1 SoulNest replica safely packaged and ready to hug. Don’t forget to send us an unboxing video — we love seeing your reaction! 🥹💛
04 · Shipping & Packaging
We ensure your SoulNest replica arrives safely and on time — no matter where you are in the world.
✈ Worldwide Shipping
We ship internationally with reliable carriers. Delivery usually takes 7–10 business days.
📦 Protective Packaging
Each replica is packed with multi-layer shock-absorbing protection to ensure it arrives safely — even on long international routes.
📍 Tracking & Updates
You’ll receive a tracking number as soon as your package ships so you can follow your replica’s journey every step of the way.
💛 Damage-Free Guarantee
If your replica arrives damaged (rare, but possible during transit), simply contact us and we will repair or replace it for you. Your happiness is our priority. 💛
05 · Frequently Asked Questions
Ready to Start Your 1:1 Custom Replica? 💛
Our artists are ready to begin crafting your SoulNest replica. Provide photos, share details, and let us bring your pet’s warmth to life — forever.
⭐ What Our Customers Say
Pet: Bella 🐶
“I cried when I opened the box. The replica looks exactly like Bella. The fur texture, the eyes, everything feels so real. Thank you for bringing her back into our home.”
Pet: Coco 🐱
“The accuracy is unbelievable. My cat Coco passed away last year… This replica looks and feels just like her. My family is so touched.”
Pet: Milo 🐶
“Milo’s replica is so warm and full of personality. You can feel the love and craftsmanship in every detail. Worth every penny!”
