Custom Order Guide

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Need help? Speak with our Pet Concierge Team.
🇺🇸 Live Pet Concierge (US) 🌐 Live Pet Concierge (Intl)

01 · How to Order Your Custom Pet Replica

Please take a moment to carefully review the steps and guidelines below. When everything looks right, click the blue button above to start your custom SoulNest order.

01 · Your Custom Order Journey

From your first idea to unboxing day — here is exactly how to order your custom pet replica with SoulNest. Follow this simple process to get started..

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Step 1 · Place Order

Choose size, style & complete payment securely on our site.

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Step 2 · Send Pet Details

Upload photos + share your pet’s name, size, personality & story.

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Step 3 · Confirm Together

We review everything with you and lock in the final look & size.

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Step 4 · Handcrafting

Our artists begin 1:1 crafting from the next day after payment.

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Step 5 · Progress Updates

We stay in touch during the process for key confirmations if needed.

02 · What You Need to Provide

To create the perfect custom pet replica, here is what we need to start your handmade order.

📸 Clear Photos

  • Front full-body photo
  • Side photos (left & right)
  • Back photo (if possible)
  • Short video helps us capture personality

📏 Pet Details

  • Pet’s name and nickname
  • Height & weight
  • Fur color & unique markings
  • Personality description

❤️ Extra Notes (Optional)

  • Favorite pose or habit
  • Any special request
  • Custom collar / accessory
  • Story of your pet (we love reading these 🥺)

03 · Production & Delivery Timeline

Here’s exactly how long each stage takes — from the moment you place your order to the day your SoulNest replica arrives at your home.

🔔 Step 1 — Start the Next Day

Once your payment is completed, we begin crafting **the very next day**.

🎨 Step 2 — Handcrafting Your Replica

The total production time depends on your pet’s size:

  • 🐾 Pets under 40cm: 2–3 weeks
  • 🐾 Pets over 40cm: 3–5 weeks

🚚 Step 3 — Shipping to Your Door

International delivery typically takes 7–10 business days.

🎁 Final Step — Unboxing Day

You’ll receive your 1:1 SoulNest replica safely packaged and ready to hug. Don’t forget to send us an unboxing video — we love seeing your reaction! 🥹💛

⭐ What Our Customers Say

Emily review for SoulNest custom pet replica of her dog Bella
Emily R.
Pet: Bella 🐶
⭐⭐⭐⭐⭐

“I cried when I opened the box. The replica looks exactly like Bella. The fur texture, the eyes, everything feels so real. Thank you for bringing her back into our home.”

Jason feedback on handmade cat replica memorial for Coco
Jason M.
Pet: Coco 🐱
⭐⭐⭐⭐⭐

“The accuracy is unbelievable. My cat Coco passed away last year… This replica looks and feels just like her. My family is so touched.”

Alicia 5-star review for custom dog replica craftsmanship
Alicia T.
Pet: Milo 🐶
⭐⭐⭐⭐⭐

“Milo’s replica is so warm and full of personality. You can feel the love and craftsmanship in every detail. Worth every penny!”

Please take a moment to carefully review the steps and guidelines below. When everything looks right, click the blue button above to start your custom SoulNest order.

Here are common questions about how to order your custom pet replica, production timelines, and our shipping process.

05 · Frequently Asked Questions

Front, side, and back photos are ideal. A short video of your pet helps us capture their personality more accurately.
Absolutely! We specialize in customizing unique fur patterns, eye colors, scars, or markings.
Small pets (under 40cm): 2–3 weeks. Large pets (over 40cm): 3–5 weeks.
Yes! We ship worldwide. Delivery normally takes 7–10 business days.
We offer a damage-free guarantee. If anything happens during shipping, we will repair or replace it for free.

Ready to Start Your 1:1 Custom Replica? 💛

Our artists are ready to begin crafting your SoulNest replica. Provide photos, share details, and let us bring your pet’s warmth to life — forever.

⭐ What Our Customers Say

Emily R.
Pet: Bella 🐶
⭐⭐⭐⭐⭐

“I cried when I opened the box. The replica looks exactly like Bella. The fur texture, the eyes, everything feels so real. Thank you for bringing her back into our home.”

Jason M.
Pet: Coco 🐱
⭐⭐⭐⭐⭐

“The accuracy is unbelievable. My cat Coco passed away last year… This replica looks and feels just like her. My family is so touched.”

Alicia T.
Pet: Milo 🐶
⭐⭐⭐⭐⭐

“Milo’s replica is so warm and full of personality. You can feel the love and craftsmanship in every detail. Worth every penny!”

Husky custom needle felted replica vs real dog
100% satisfaction guarantee for custom pet replica orders
Customer reviews for SoulNest custom pet replicas
📧 Contact: zhangmanwei65@gmail.com   •   📍 Singapore • USA Service

© 2025 SoulNest Pets — Crafted with ❤️ to honor your forever friends.