01

Each SoulNest replica is a custom handmade product created for one pet family. Because production begins after photo review and order confirmation, cancellations are limited once work has started.

02

If you need to cancel before production begins, contact us as soon as possible. Approved refunds are returned to the original payment method.

03

If your item arrives damaged, contact us within 48 hours of delivery with clear packaging and product photos. We will review repair, replacement, or refund options.

04

Custom details are confirmed before production. Minor handmade differences are expected and are not treated as defects.

05

Refund decisions are reviewed case by case with the goal of resolving issues fairly and respectfully.